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Within 14 calendar days from the date of receipt of the order, you have the right to return or exchange the purchased product.
Engraved  creations cannot be returned to Aleksandr Ven for exchange or refund.


To return or exchange a product, please do the following:

1. Make sure the product is in original condition and has all tags.

2. Fill out the return or exchange form on our website.

3. After receiving an answer, please send the product to our office or bring it in person at Ulbrokas iela 13 -80 Riga, Latvija LV-1021.

The product cannot be exchanged or returned in our stores or sent to the parcel terminal.

If you want to exchange a product in our office, please wait for an email confirmation that your exchange is ready!

The money will be returned to the bank account number provided on the form within 14 days.

* All costs associated with the exchange or return are borne by the customer!

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