You are always welcome to return or exchange for free in online store www.Aleksandrven.com
You have 14 days to decide if an item is right for you. Within 14 calendar days from the date of receipt of the order, you have the right to return or exchange the purchased product.
Make sure the product is in original condition and has all tags.
Engraved creations cannot be returned to Aleksandr Ven for exchange or refund.

To return or exchange a product, please do the following: https://atgriesana.omniva.lv/veikali/aleksandrven-com

Refunds will be made using the same payment method used to make the purchase.
Once processed, you will receive a return confirmation email.
Refunds are made within 14 working days.

ALEKSANDR VEN GIFT CARDS
If you paid using a physical AV Gift Card or AV e-Gift Card, all refunds will be issued to a new AV e-Gift Card with an updated balance to the email on file.