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Warranty

We ensure that our craftsmanship is to the highest standards, ALEKSANDR VEN jewellery is produced with care and quality materials.All products are tested in Latvijas proves birojs and have the stamp of the master.

ALEKSANDR VEN  products are provided with a free Lifetime Manufacturer’s Warranty. In case of any manufacturing defect, ALEKSANDR VEN  will gladly repair your item free.

Terms and Conditions for Lifetime Warranty and Repair

1. The warranty is eligible for only manufacturer defects and does not cover deformations and damages caused by accident, misuse, abuse, negligence, unauthorised service or normal wear and tear.

2. If any part of jewellery (including but not limited to stones, chains, clips..etc.) falls off, it should be returned along with its parts before any attempt to repair. ALEKSANDR VEN does not take responsibility for missing parts or stones.

3. Lifetime warranty is non-transferable to a third party.

4. The warranty is null and void in any case where the item has been modified in any way including engraving, resizing or repair by a third party such as another jeweler or person other than ALEKSANDR VEN.

5. The manufacturer warranty does not cover the following:

Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
Scratches, dents or chipping caused by general wear or misuse.
Bent, caught or worn out prongs allowing a stone to fall out or be lost due to negligence or other damage
Lost or stolen stone(s)
Items that have been abused or worn out of expectations for normal, everyday wear.
Please note that the following issues are the characters of the item and cannot be considered as defects:
Slight irregularities and variations in craftsmanship
Natural characteristics of the metal or gemstones (such as colour, internal inclusions..etc.)

Repair

If any part of jewellery (including but not limited to stones, chains, clips..etc.) falls off, it should be returned along with its parts before any attempt to repair. ALEKSANDR VEN does not take responsibility for missing parts or stones.

To return your product for repair, please do the following:

1. Fill out the repair form on our website.
2. After receiving an answer, please send the product to our office or bring it in person at Ulbrokas iela 13 -80 Riga, Latvija LV-1021.

Should you have any questions, feel free to contact our customer service team by e-mail at Info@aleksandrven.com or by phone
+371 2 5921728
They will be happy to assist you.

Repair Form

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